Support Policy

1. Introduction

At Trip Albania, we are committed to providing high-quality customer support. This policy outlines the types of support available, response times, and how to get in touch with us.

2. How to Contact Support

You can reach our support team through the following channels:

• 📧 **Email:** support@tripalbania.com
• 💬 **Live Chat:** Available on our website from **9:00 AM - 6:00 PM (CET)**
• 📞 **Phone Support:** +355 123 4567 (Weekdays only)

3. Issues We Can Help With

Our support team can assist with:

• ✔️ Booking and reservation issues
• ✔️ Cancellation and refund policies
• ✔️ Payment-related inquiries
• ✔️ Reporting issues with a tour
• ✔️ General platform navigation

4. Response Time

We aim to respond to all inquiries within:

• 📩 **Emails:** 24-48 hours
• 💬 **Live Chat:** Immediate response during working hours
• 📞 **Phone:** Available on weekdays from 9:00 AM - 5:00 PM

5. What We Do Not Cover

Our support team cannot assist with:

• ❌ Refunds for tours canceled outside the provider’s policy
• ❌ Issues with third-party services not booked through Trip Albania
• ❌ Personal disputes between travelers and tour providers

6. Reporting an Issue

If you experience a problem during your trip, you can report an issue through our platform:

Report an Issue

7. Updates to This Policy

We may update our Support Policy from time to time. Any significant changes will be communicated via email or notifications.